Refund Policy

Thank you for shopping at hazels-etsy.shop. We strive to offer the best shopping experience, including a clear and fair return and refund policy. Please review the details below.

1. Eligibility for Returns
Products Covered: We accept returns for both defective and non‑defective items.

Return Window: Return requests must be initiated within 30 days of the recorded delivery date.

Condition: Items must be in their original, unused condition with all original packaging, tags, and accessories intact.

Exchanges: Exchanges are available only for new products of equal or lesser value, subject to stock availability.

2. How to Initiate a Return
Contact Us: Email support@hazels-etsy.shop or call +1 (470) 555-3182 within the 30‑day window to request a Return Authorisation (RA) number.

Download Your Label: We’ll email you a prepaid return label and instructions. Please print and attach the label to your parcel.

Pack Securely: Place the item(s) and a copy of your order confirmation inside sturdy, protective packaging.

Drop Off: Take the parcel to your nearest drop‑off location within 7 days of receiving the return label.

3. Shipping Costs & Restocking Fee
Shipping: Return shipping is free using our prepaid label.

Restocking Fee: A 20% restocking fee applies to non‑defective returns. Defective items and approved exchanges are exempt from this fee.

4. Refunds
Inspection: Once your return arrives at our warehouse, we’ll inspect it within 2 business days.

Processing Time: Approved refunds are processed to the original payment method within 10 business days of inspection.

Notification: You’ll receive an email confirmation when your refund is issued. Bank processing times may vary.

5. Non‑Returnable Items
Certain goods are exempt from being returned, including:

Gift cards

Personalised items

Products marked as final sale

6. Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery. We’ll arrange a replacement or full refund at no additional cost.

7. Late or Missing Refunds
If you haven’t received a refund after the stated processing period:

Check your bank or credit‑card account again

Contact your payment provider, as posting times can vary

If the issue persists, email support@hazels-etsy.shop for assistance

8. Contact Us
If you have any questions about our Return & Refund Policy, please reach out:

Email: support@hazels-etsy.shop

Phone: +1 (470) 555-3182

Address: 3029 Maple Drive, Atlanta, GA 30305

Company Name: Hazels LLC

 

We appreciate your business and aim to make every interaction with Hazels LLC smooth, fair, and satisfactory.